Last Updated: July 2, 2026

At Luxmare (accessible via https://luxmareph.com/), we are deeply committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, make a reservation, or stay at our vacation rental property in Cartagena, Colombia.

This policy is governed by Colombian Law 1581 of 2012 (Habeas Data Act) and its regulatory decrees, as well as international data protection standards (such as the General Data Protection Regulation – GDPR) where applicable to international visitors.

1. DATA CONTROLLER
The entity responsible for the processing and protection of your personal data collected through this platform is:

Platform Name: Luxmare

Website: https://luxmareph.com/

Contact Email for Data Rights: (Insert Your Support/Privacy Email, e.g., privacy@luxmareph.com)

2. INFORMATION WE COLLECT
We collect several types of information to process your reservation and comply with local regulations:

Personal Identification Data: Full name, date of birth, gender, nationality, and government-issued identification numbers (Passport, Cédula de Ciudadanía, or Foreigner ID).

Contact Information: Email address, physical billing address, and telephone/WhatsApp number.

Reservation and Stay Details: Travel dates, number of accompanying guests, special requests, and check-in/check-out logs.

Financial Data: Credit card details or alternative payment method routing numbers processed securely via third-party encryption payment gateways (we do not store raw credit card numbers on our local servers).

Legal Compliance Data: Relationships and birth certificates of accompanying minors (required exclusively to satisfy Colombian child protection laws against exploitation—Laws 679 of 2001 and 1336 of 2009).

3. HOW WE USE YOUR INFORMATION (PURPOSES OF PROCESSING)
Your data is collected and processed for the following explicit and lawful purposes:

To Manage Bookings: Processing your payments, confirming your reservation, managing check-in/check-out logistics, and maintaining direct communication regarding your stay.

To Comply with Legal Obligations: Submitting required guest logs to the Colombian Ministry of Commerce, Industry, and Tourism (MINCIT) and immigration/police authorities when legally mandated.

To Protect Minors: Verifying the identities and family ties of children entering the property to strictly comply with domestic anti-exploitation laws.

To Improve Our Services: Analyzing website usage, managing system security, and troubleshooting technical platform errors.

Marketing Communications: If you explicitly opt-in, we may send you occasional promotional emails or WhatsApp updates regarding seasonal offers or property availability. You may opt-out of these at any time.

4. DATA RETENTION
We store your personal data only for as long as necessary to fulfill the purposes for which it was collected, to meet our accounting/tax obligations under Colombian commerce laws, or to satisfy legal statute-of-limitation requirements regarding rental contracts and property safety. Once no longer required, your data will be permanently deleted or securely anonymized.

5. DATA SHARING AND THIRD-PARTY DISCLOSURES
Luxmare does not sell, lease, or trade your personal information to third parties. We only share information with third parties under the following strict scenarios:

Service Providers: Trusted web hosting providers, property management platforms, WHMCS instances, and secure payment processing gateways (such as Stripe, PayPal, or regional processors like Bold) who assist us in operating our business under strict confidentiality agreements.

Legal Mandates: To Colombian judicial authorities, national police, or immigration departments when an official, legal request is issued, or to safeguard life and property safety.

6. COOKIES AND TRACKING TECHNOLOGIES
Our website utilizes essential cookies to ensure the property search, pricing, and checkout systems function correctly. We may also use analytical cookies (such as Google Analytics) to measure visitor behaviors and optimize our website user experience. You can modify your browser settings to reject cookies, though doing so may limit your ability to complete a reservation successfully.

7. YOUR DATA PRIVACY RIGHTS (HABEAS DATA & GDPR)
Under Colombian Law 1581 of 2012 and international regulations, you have the right to control your data. These are your ARCO Rights:

Access / Know: You have the right to request a copy of the personal information we hold about you.

Rectify / Update: You can request that we correct or update inaccurate, partial, or incomplete data.

Cancel / Delete: You may request the total deletion of your personal data from our databases, provided that there is no active legal, tax, or contractual obligation holding us to retain it.

Revoke Consent: You may revoke any authorization previously granted for the processing of your data (such as marketing subscriptions).

To exercise any of these rights, please submit a written request to our dedicated email address: [Insert Privacy Email] with the subject line “Data Privacy Request”, attaching a proof of identity. We will respond within the timeframes established by Colombian law (15 business days).

8. SECURITY MEASURES
We implement rigorous technical, administrative, and physical security controls (including SSL/HTTPS encryption on our website domains, firewall rules, and restricted access databases) to shield your data from unauthorized access, accidental alteration, loss, or disclosure.

9. CHANGES TO THIS PRIVACY POLICY
Luxmare reserves the right to modify or update this Privacy Policy at any time to reflect legislative developments, industry shifts, or internal operational updates. Any changes will be posted immediately on this page with an updated revision date. We encourage you to review this policy periodically.